Terms and Conditions

Shuffleboard Tables and Consumables Exchange & Refund Policy

– Australian Shuffleboard offers a 30-Day return-exchange-refund policy on all products unopened or unused and returned in its original condition. Customers must present original sales receipt for all returns and exchanges.

– Please note these special specifications:

1) Refunds will be credited back to the original method of payment.

2) Cash or cheque refunds over $50.00 will be issued by EFT transfer to a specified Bank Account from the Head Office of Australian Shuffleboard within 21 days of request.

3) For damaged or defective merchandise return, we’ll refund the original price of the item.

4) The return policy does not cover damages caused by misuse, abuse, incorrect assembly, irregular maintenance and physical damages.

5) For merchandise purchased online, please email us at info@australianshuffleboard.com.au to notify us of your intent to return the merchandise, please note the reasons why and include your transaction number. The buyer is responsible for the return shipping fees. A credit will be issued once the merchandise has been received.

6) For change of mind returns, a 20% fee of the original purchase price of the Shuffleboard and / or consumables will be charged as a de-install / restocking fee for return of Shuffleboard

7) No refunds will be issued on initial shipping, delivery and installation fees.

8) All returns are subject to approval by Australian Shuffleboard

9) Australian Shuffleboard reserves the right to refuse any return or exchange under certain conditions.

Warranty

  • All of our shuffleboards and consumable products are manufactured under strict quality control. However, if there is a manufacturer fault, please inform us within 3 days of receiving your order. We’d like to offer an exchange or replace the faulty part.
  • Items damaged during shipment will be replaced or refunded accordingly. Items must be declared as damaged at time of receipt to be eligible for a replacement or refund.
  • Damages caused by misuse, abuse, incorrect assembly, irregular maintenance and physical damages are not covered in the warranty.

There will be a non-refundable 20% restocking fee for all other returned items (unless there was an error on our part). Return shipping will be paid by the buyer and a refund will be initiated within 3-5 business days of receiving returned item

Contact us about questions or concerns

If you have any questions about these Terms and Conditionsy you can contact info@australianshuffleboard.com or by phoning us on 1300 SHUFFLE (1300 748 335)

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